Refund Policy

Last updated: October 26, 2026 · Questions: hello@hoodfighters.com

The game (Windows PC only)

• Haven’t downloaded the game yet? Full refund, no questions. Email hello@hoodfighters.com with your PayPal order ID.
• Founders pre-order: change your mind any time before launch and you get a full refund. If launch day moves, your pre-order still counts and the refund offer stands until you download.
• Already downloaded? Digital downloads can’t be returned, so refunds after download aren’t automatic. If the game won’t run on your Windows PC, email us first: we’ll help (see install help), and if we can’t get it working we refund you.
• Bought it for a Mac or phone by mistake? HOODFIGHTERS is Windows PC only. Email us before you download and we refund you.

When a game order is refunded, its download link stops working.

Merch

• Every item is printed to order, so we can’t take returns for size, color or change of mind. Check the size chart before you order.
• Cancel: You can cancel for a full refund only before your order enters production. After that, refunds are only for print defects or damage, not change of mind.
• Misprinted, damaged or wrong item? Email hello@hoodfighters.com a photo within 30 days of delivery and we reprint it or refund it, your choice. You don’t need to send it back.
• Lost in transit? If a package is confirmed lost in transit, we’ll reprint it or refund you. Report it within 30 days of the shipping date. Email hello@hoodfighters.com with your order number.

Subscriptions (Comics Club; the Pass later)

• Cancel any time online: the “Manage or cancel” link in any Club email or your members page, or PayPal (Settings > Payments > Automatic payments). No more charges after you cancel; you keep access until the end of the month you already paid for.
• We don’t refund partial months. Charged by mistake or forgot to cancel? Email hello@hoodfighters.com within 30 days of the charge and we refund that month.
• We email a reminder before each renewal, so you’re not surprised.

How refunds are paid

Refunds go back through PayPal to the account or card you paid with, usually within 5–10 business days after we approve them.